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Adding new user in Cisco UCCX

sarah.raddatz
Level 1
Level 1

I've added a new user in Cisco UCCX (an admin role).  the user is able to login but cannot access anything.  Under the normal headings (ex: System, Tools, etc,) nothing comes up. What am I missing? please help!

- Confused Workforce Analyst

2 Replies 2

Deepak Rawat
Cisco Employee
Cisco Employee

If you want the user to have administrator capabilities as well, then go to UCCX >> Tools >> User Management >> Administrator Capability View, find the required user and move it to Cisco Unified CCX Administrator column.

Regards

Deepak

Chris Deren
Hall of Fame
Hall of Fame

In addition make sure this is not a browser issue where the drop downs don't work as I've seen before, try from different web browsers.