Allow Helpdesk to Perform LDAP Sync

[mumbles202]

Currently have CUCM 11.5 deployed and the helpdesk users have basic admin rights in CUCM, but I'm now being asked to provide them with the ability to do LDAP syncs.  I know I can add them to the Super Users group, but is there any other way to accomplish this?

[Jaime Valencia]

In CUCM the most granular you can get is access to a certain page, either in read only or read-write.

So, they would have access to perform any change to the LDAP configuration you have in place, and not only to perform a full sync.

[Maren Mahoney]

To grant custom permissions you would need to implement a "Custom Role" and a "Custom Access Control Group" as part of Multilevel Administration. Here is a link to the documentation on how to do this. Once you have read it over, please post if you have additional questions.

System Configuration Guide for CUCM 11.5(1)SU1 - Chapter: Configure User Access

The above link is to a document for CUCM v11.5, but is applicable to all current versions of CUCM.

Maren

[mumbles202]

Thanks for the link. I actually created a custom role earlier today and added it to the Helpdesk group I had created and confirmed with staff that they have the access they required now.

[Maren Mahoney]

Awesome! Helping solve problems makes my day.

If this issue is solved, please mark it solved for future folks doing searches on this topic.

Maren