Apostrophe is user ID

[Wolfy]

Hi folks,

I seem to have an issue updating the user on the CUCM via AXL when there is an apostrophe in the user ID.
I receive  the following error: "Client received SOAP Fault from server: A syntax error has occurred."

I tried to escape it, but haven't succeeded so far. Is there a known way to make this work?

Thanks,
Balazs

[Roger Kallberg]

Do you really need to have an apostrophe in the user ID? AFAIK it is not allowed to use extended character set in user names.

[b.winter]

Solution: Get rid of the special character(s) in the userid (this is very ugly).

[Wolfy]

Yes, I totally agree with you, apostrophe definitely shouldn't be in the user ID. Unfortunately this is out of my reach.

[b.winter]

Can you post your SOAP request?

[Wolfy]

I use AXL from Java, classes generated with JAX-WS.
I wasn't really able to get hold of the XML data so far.

[Jonathan Schulenberg]

Total shot in the dark here: when you say that you tried to escape it, did you try %27 ?

[Wolfy]

Thanks, I tried it now, but didn't work out either.
Meanwhile we reached out to Cisco to get some help.

[Martin Sloan]

@Wolfy curious if you found a solution for this.  I just ran into the same issue and there is a very low probability of getting user ID's adjusted to remove the special character.  Thanks.

[Wolfy]

Hi Martin,

What I did in the end was to minimize the set of fields where we use the logon ID (e.g. we use it in the UDP/RDP name) - replacing it with an underscore. A few places where I had to keep it (e.g. DoDeviceLoginReq), I escaped/doubled the apostrophe, this way it seems to be working so far.

[Martin Sloan]

Brilliant!  I did not try escaping the apostrophe with an apostrophe.  Thanks for the quick reply and fix.  Cheers!