ā11-23-2015 11:32 AM - edited ā03-19-2019 10:24 AM
I need to a tool to Archive my Messages even if the messages are deleted like one (1) year ago.
What should I do to retrieve long deleted messages?
Solved! Go to Solution.
ā12-02-2015 01:54 PM
Hi,
when you delete voice messages within Unity Connection, the messages are automatically moved to the Deleted Items folder and you can still retrive those messages if you configured ageing policy in Cisco Unity Connection, however if the aging policy expires the messages gets deleted permanently so you would not be able to retreive the messages once the aging policy expires.
Managing Message Aging Policies
Message aging policies can help ensure that the hard disk where voice messages are stored does not fill up. Each policy allows you to specify message aging rules to automatically:
This option is primarily useful for users whose message action is Accept and Relay the Message, which causes Unity Connection to relay copies of voice messages to an external mail account while also saving the messages to the Unity Connection message store. You can use this option to prevent users who only check voice messages using the external mail account from exceeding their mailbox quota.
Have a look on the below docs for clarification on the same.hope this helps.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html#92160
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx/85xcucumg020.html
Venkatesh
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ā11-23-2015 11:42 AM
have a look on the below docs:
http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/Help/MessageArchiver.htm#_Toc384622137
https://communities.cisco.com/community/technology/collaboration/uc/blog/2013/04/23/unity-connection-message-archiver--new-exciting-tool
http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html
ā11-23-2015 11:45 AM
I have study this http://www.ciscounitytools.com/Applications/CxN/MessageArchiver/MessageArchiver.html but need to know if This tools can retrieve a message that had been deleted like a year ago.
Thanks for this prompt response
ā11-23-2015 12:40 PM
i dont think ther is any specific tool for it rather this would depend on your system Message Aging Policy configuration, if it is configured to retain message for an year old.
Regards,
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ā11-23-2015 12:55 PM
Thanks Venperum for your response, That is if my message aging policy say do not age messages( no expiration )? if i may ask, does it mean that I can retrieve these messages even if deleted by the user?
Thanks again
ā11-23-2015 01:15 PM
yes, the user will have an option to restore deleted messages over the phone on the basis of Aging policy configuration which would not allow you to set more than 365 days(verify once). and if the user is deleted for somereason, then the mailbox would also get deleted for that user.
Regards,
ā12-01-2015 01:48 PM
Thanks for your informative responses,sorry for delay in my response. I noticed in my CUC my aging policy is on the default settings which is not set for 365 days.
I have a chalenge here concerning a particular user that we have kind of legal issues on one of the voicemail received april,2015. I don't know if this can still be retrieve if yes in what other way can it be archived?
Also just to let you know,we are afraid of enabling long time storage because of the size of the available storage on the server. Is there a way to set some sets of a particular user's voicemail againg policy without including all the users?
Thanks again for your direct response.
ā12-01-2015 06:39 PM
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphonex/7xcucugphone050.html#wp1010843
Regards
Deepak
ā12-02-2015 11:58 AM
Thanks Deepak, but my question is when message is set to deletes permanently in the settings after 7days can it be retrieved by any chance?
ā12-02-2015 01:54 PM
Hi,
when you delete voice messages within Unity Connection, the messages are automatically moved to the Deleted Items folder and you can still retrive those messages if you configured ageing policy in Cisco Unity Connection, however if the aging policy expires the messages gets deleted permanently so you would not be able to retreive the messages once the aging policy expires.
Managing Message Aging Policies
Message aging policies can help ensure that the hard disk where voice messages are stored does not fill up. Each policy allows you to specify message aging rules to automatically:
This option is primarily useful for users whose message action is Accept and Relay the Message, which causes Unity Connection to relay copies of voice messages to an external mail account while also saving the messages to the Unity Connection message store. You can use this option to prevent users who only check voice messages using the external mail account from exceeding their mailbox quota.
Have a look on the below docs for clarification on the same.hope this helps.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/administration/guide/8xcucsagx/8xcucsag190.html#92160
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/unified_messaging/guide/85xcucumgx/85xcucumg020.html
Venkatesh
-Do rate helpful posts
ā12-03-2015 05:33 AM
Thanks Venperum for your insight.
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