ATA 190 with FAX

[Thomas P]

Hello,

I have a fax (Brother FAX-2920) connected to an ATA 190 and I cannot send or receive fax.

My CUCM is connected to the PSTN gateway with a SIP trunk.

FAX==>ATA190==SIP==>CUCM==SIP==>2911PSTN-GW==>E1

What I have done so far:

-Reduced the baud rate to the minumum on the fax machine

-Enabled the option Fax Error Correction Mode Override on the ATA port

-Collected some traces with RTMT. The debugs show that the CUCM does not received all the digits dialed from the fax machine. For example, if I dialed the number 00123456789 from the fax machine, on the traces I see that the number 001345789 is dialed or 0012345678 and so on...

Could you please help me with this issue? I'm running out of idea.

Thank you in advance.

Thomas.

[Gordon Ross · Accepted solution]

You've hit BugiD CSCuj09108

You'll have to log a call with TAC to get a fixed firmware. (There is one, but the last time I checked it wasn't public)

GTG

Please rate all helpful posts

[Thomas P]

Hi Gordon,

Thank you for your answer.

Tomorrow, I will update my ATA with the latest software available (1.1.2).

I will let you know if it fix my problem.

Thomas.

[Thomas P]

Hi,

FYI, I oppened a case and Cisco sent me the firmware : cmterm-ata190.1-2-0-003a.cop.

Now it works fine.

Thomas.

[rajesh.kumar]

Dear Thomas

We are also facing same issue. Can you pls. share firmware : cmterm-ata190.1-2-0-003a.cop

with us? It will help us to fix the issue.

Rgds

Rajesh Kumar

[Thomas P]

Hello Rajesh,

Sorry for my late answer I was in holidays last week.

How can I share with you the firmware? Via dropbox or is there an easy way?

Kind regards.

Thomas.

[jaruneesup]

Dear Thomas, 

Could you please share the firmware : cmterm-ata190.1-2-0-003a.cop with me? via Dropbox is Ok.

I am having the same issue as you. I have tried upgrade with 1.1.2, can register but cannot fax in/out

Regards,

Jarunee. 

[Gordon Ross]

The latest public ATA 190 firmware on Cisco.com is 1.1.2-05

https://software.cisco.com/download/release.html?mdfid=286248743&softwareid=282074215&release=1.1.2&relind=AVAILABLE&rellifecycle=&reltype=latest

GTG

[jaruneesup]

Dear GTG,

I had already upgrade to FW ver 1.1.2-05. This FW made ATA190 able to register with CUCM and only work with voice call.

My problem now is with FAX machine. I cannot send/receive fax.

Jarunee

[Gordon Ross]

Have you set the fax parameters correctly in CCMAdmin? They default to T.38 fax relay.

GTG

[jaruneesup]

I will try on changing the fax mode.

Thanks

Jarunee

[jaruneesup]

Dear GTG,

I have tried change the fax parameters as you suggest, but still cannot fax.

Jarunee

[Joel Lallemand]

Hi all

Same issue with ata 190 and FW vers. 1.1.2. Work with voice call but not with fax. Can someone share cmterm-ata190.1-2-0-003a.cop? Does it work with this FW?

Joël

[Thomas P]

Hello,

Here is the firmware (don't forget to also download and install the QED file):

https://dl.dropboxusercontent.com/u/44153916/cmterm-ata190.1-2-0-003a.cop.sgn (MD5 : FDD4C66AF154B526141A461842831C31)

https://dl.dropboxusercontent.com/u/44153916/cmterm-ata190-qed.1-2-0-003a.cop.sgn (MD5 : 66B68EA550470A44B8BD4053A99C1426)

Thomas.

[Albert Paul Raj Vathamanickam]

HI Thomas,

Could you please share the firmware again? I'm hitting the same bug. However, i'm not seeing the firmware 1.2.0 on Cisco download page.

I'm seeing firmware 1.2.1 (004) k3. I'm hesistant to install the k3 firmware as i'm not sure if this will work.

Thanks.

Regards,

Albert