Attendant console not working after changed device mac

[craign1143]

I swapped out a 7945 with a 7965.   I set the proper attendant console user and password, and selected the MAC address for the new phone but I still get an error message as follows

Your administrator must associate the phone with a valid application user.   what am I missing?  

Craig N

[Chris Deren]

I am assuming you are on CUCM version 7.X and below and are using the Cisco built in AC application.  If so, you need to associate the device with the authentication AC user per this guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.pdf

HTH,

Chris