Attendant console

[abdelmoulamarhabi1]

hi ,

I have the problems for receive the calls in client attendant console, but i can receivs them in ip phone.when i will log on in the client attendant console i see the followin message :

the device is out of service. you can not make or receive calls 

thanks

[Manish Gogna]

Hi,

Please try the steps from the following link

https://supportforums.cisco.com/document/66801/cueac-phone-status-out-service

Let us know if it helps.

Manish

[abdelmoulamarhabi1]

Hi ,

thanks for your answer ,but my ip phones are properly configure in CUCM because i can spend the call in internel and external.then the problems is in  attendant console client or server.

[Swathi Alagaraj]

Hi Abdel,

Can you please check if your CTI ports are registered. Also check if the username provided on TSP is the same as the Application user created for CUEAC.

Regards,

Swathi

[Stefano Amici]

Hi,

I have the same isseu, but it's random (once a week) and just restarting Attendant Console Services solve the problem so I guess is not a configuration issue.

CUCM: 9.1.2

ENT Ac: 9.1.1.10

Thanks,

Stefano