03-16-2015 08:06 PM - edited 03-19-2019 09:20 AM
When the Attendant Console is open, here is the scenario: a call is answered by the Operator. Another call comes in. The physical phone used to display the new call coming in. Now it doesn't. What might have changed?
03-17-2015 01:33 PM
Hi Laurel,
What is the queue type (broadcast/forced delivery)?
Can you send me a detailed call flow?
What is the Attendant Console version?
Regards,
Ankoor
03-18-2015 04:34 PM
It's forced delivery, version 8.6 but I don't have access to the call flow right now. I will get that information. Thank you for responding.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community
