Attendant Console

[asafayan]

We run Call Manager 4.13 and I have a group of operators running Attendant Console.

What is the best way to replace the MOH while the call is being routed to the operator with a ringback sound?

[ivillegas · Accepted solution]

You can change the MOH audio source.

Place your .mp3 / .wav files on the location given below:

c:\Program files\Cisco\MOH\DropMOHAudioSourceFilesHere

Now go to callmanager administration web page

Service ---- Media Resource ---- Music On Hold Audio Source

Now you can see the file you droped in the " MOH Audio Source File * " field.

For reference go through this link:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/3_2_1/ccmsys/a05moh.html

[asafayan]

Wow - 1 year after I originally posted this message!

Sorry for the delay in getting back to you. I've created the ringback.wav file and placed it as a MOH source.

My final question is - how do I point the MOH process used in my Attendant Console application to his MOH source. I don't want any other devices looking to his as their MOH.

[Jaime Valencia]

Cisco CallManager Attendant Console

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_1_3/ccmfeat/fsccmac.html#wp1152961

Music On Hold

If you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window, queued callers receive music on hold while in the queue.

HTH

java

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