12-06-2015 02:57 AM - edited 03-19-2019 10:27 AM
Hi
I tried to add Backup device on CUCM/ DRS, but show to me "Update failed : Unable to access SFTP server. Please ensure the username and password are correct.", I am using WinSCP and I am sure User/Pass. correct.
Thanks
12-06-2015 07:53 AM
Are you pointing to correct folder? Can you post the screen shot of your configuration. Is sftp service running on WinSCP? Can you look at logs on winSCP side for reasons of the failure?
Just as an FYI winSCP is not oue of the recommaded/supported backup sftp applications by Cisco, though that would not prevent it from working.
12-06-2015 09:19 PM
12-06-2015 09:34 PM
Reomve . from the path name and just use /
Regards
Deepak
12-06-2015 09:39 PM
Hi
I tried, but same error "Update failed : Unable to access SFTP server. Please ensure the username and password are correct."
Thanks
12-06-2015 10:36 PM
Can you try FreeFTPD real quick just to if it is client side issue or server side. Install FreeFTPD from Google.
# Click on Users -> Add -> Enter any login name for example Admin -> Click on Authorization drop down and select “Password stores as SHA1 hash” -> enter any password for example cisco -> Confirm the password -> Click on home directory box and select the location you want backup to go -> uncheck FTP and Check SFTP and click on apply.
# On Free FTPD Settings window click on SFTP -> Click on “Listen Address” and enter the IP Address of your PC -> Port = 22 -> Max. no. of connections = 0 , Idle timeout = 0 -> SFTP root directory and select
Regards
Deepak
12-06-2015 11:10 PM
Hi
Still same error show to me..
Thanks
12-07-2015 08:25 AM
Have you already tried restarting the DRS services??
12-07-2015 11:24 PM
no, it is up and running the service
12-08-2015 08:53 AM
Then, you should try it, that is usually the very first thing to do.
12-10-2015 04:23 AM
How i can restart, and is that will effect on production network?
12-10-2015 04:27 AM
From CUCM CLI:
utils service restart Cisco DRF Master
utils service restart Cisco DRF Local
No impact on production
Regards
Deepak
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