Hi, the BE6000 is quoted as being limited to 100 agents, 10 supervisors :
http://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-6000/qa_c67-703226.html
Does that refer to configured agents, or concurrent agents?
Only a shift based call centre may require more than 100 agents configured, but have no more than 50 agents active at one time. Is this supported on the BE6000?
Also, I have read in another post, the number of recording channels is restricted on the BE6000, although it's not clear to what - is this restriction applicable to 3rd party solutions hosted on seperate hardware, or just on-box CISCO provisioned recording?