Unified Communications Infrastructure

Call Handler Transfer to Meet Me Conference

I am struggling a bit with setting up a call handler in Cisco Unity 7.0.We have a DID direct to the Unity administrator. They want the ability to dial the MeetMe conference numbers (799X) and dial into them from an outside line without having to cal...

Can't get messages to backup using COBRAS Export with Unity Connection 7.x

Hi All,I am trying to do a message export using COBRAS on Connection 7.1.3, but it errors out saying this...7/6/2011 12:23:05 PM: ** Testing IMAP connectivity to Connection server for message extraction **7/6/2011 12:23:06 PM: (error) Failed to conne...

BE6000 max contact centre agents

Hi, the BE6000 is quoted as being limited to 100 agents, 10 supervisors :http://www.cisco.com/c/en/us/products/collateral/unified-communications/business-edition-6000/qa_c67-703226.htmlDoes that refer to configured agents, or concurrent agents?Only a...

Expressway on BE 6000

HiI have a BE 6000 currently running CUCM ,IM &Presence and unity applications . I wish to implement Mobile Remote Access , for that could I install Expressway E and Expressway C applications on the same BE 6000 ? regardsAneesh

Hardware Virtualization for 2300 concurrent EIM/WIM agents

How many cores are needed for 2300 concurrent agents for EIM WIM Virtualization since I can only see a maximum of 1250 agents specification in cisco docwiki (http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Email_Interaction_Manager_-_W...

Schedule reports for Unity Connection

I got this question enough for the Connection Tools group that we pumped up the existing Python Scripting Host application to include a number of the existing reports as script options. This allows for you to see where it’s pulling the data from the...

Cisco Call Manager - No all phones uses License

Hi Community.I've upgraded from Call Manager 8.0 to 9.1. I did the License Count Utility Report and the License request from ELM.Cisco sent me then afterwards the license, I've installed the license and all done.But as you see on the print screen onl...

Resolved! Cucm 8.6 logs

hi all, I have a cucm 8.6 and I would like to know what changes were done and what user made the changes. Thanks.

PCM - Consumption of Call Licenses - Cisco VCS

Hi,I am interested to find out if PCM can look at the consumption of call licenses and flag when these when they reach a capacity threshold (i.e 75%) Looking at our current configuration I see an alarm enabled for "High Utilisation" but this does not...

Steps or process for getting Consolidated Licenses for UC

Hi,Currently we have 3 Unity Connection Clusters (8.6) each running in HA setup on MCS 7825 H3 Servers.Now i have moved 2 Cluster VM users and mailbox to one Cluster. So Consolidated to one cluster. I need to know what is the process for getting the ...

Resolved! Cisco Unity Connection 7.x- New Voicemail Notification on Gmail account

Hi Team,My customer requirement to forward the new voicemail to their Gmail Account. I did the email notfication to MS outlook account by configuring smart host.Can I do same way for gmail account. (my customer is using enterprise gmail)Product: CUCM...

Resolved! Expressway Certificates

BE6K updating the ESXi from 4.1 to 5.1

When upgrading ESXi from 4.1 to 5.1 in BE6K do you need to reapply the host license? or with this custom build for cisco does it remain enbedded?

Slow file transfer when PC is connected through the VoIP phone

Hi,I am having this issue with slow throughput when the device is connected to the port on VoIP phone. Here is my current setup:* CM v8.6.2.20000-2* Cisco 7942 phones* 2960G POE switchesNormally, with the server connected to the same switch, I would...