07-02-2008 05:35 AM - edited 03-18-2019 09:14 PM
Problem: I create a hunt pilot à Hunt List à hunt group. I am using the broadcast algorithm for hunting. I have a front door phone that I am using PLAR with and when the person picks up the phone it rings the hunt pilot number. It will ring two times and then go to fast busy on only one phone. If I change the algorithm to top down, or circular, it works fine. Only broadcast has the issue. There are three phones in the group, all single extensions from separate IP phones.
07-08-2008 01:06 PM
Line groups contain one or more directory numbers. A distribution algorithm, such as Top Down, Circular, Longest Idle Time, or Broadcast, associates with a line group. Line groups also have an associated Ring No Answer reversion timeout value.
The following descriptions apply to the members of a line group:
"An idle member designates one that is not serving any call.
"An available member designates one that is serving an active call but can accept a new call(s).
"A busy member cannot accept any calls.
For information on configuring line groups,
Please click the following URL :
For information on configuring line groups,
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03lngrp.html#wpxref97498
For information on configuring hunt lists,
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htlst.html#wpxref31940
For information on configuring hunt pilots,
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_4/ccmcfg/b03htpil.html#wpxref28844
07-08-2008 04:33 PM
Thanks for your reply, but I am a little confused with your answer. My issues are with configuration, they are with using the broadcast group. Even if all lines are free, they pick up the phone and it rings twice, and no one can pick the line for it.
02-09-2009 12:19 AM
Try to increase RNA Reversion Timeout in line-group settings.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide