Unified Communications Infrastructure

We are in the process of migrating one of our customer from VM to UM but not sure how to migrate the users here is the scenario, customer currently has Exchange 2003, Unity 4.0.5 in mixed VM/UM licensing . They are upgrading Exchange 2003 to 2007 b...

Hello everyone,Recently I made a Contact Center Express upgrade from 4.5 to 5.0 and after solving the most visible problems I find a issue witch I can't figure out how to solve it.In CCX 4.5 version in the ContacCallDetail table, if the destinationTy...

I am running Presence 6.04 and CUPC 1.21/1.24 and have trouble placing calls when right clicking a contact. I can place calls without issue by right clicking a contact in the search menu. (i.e. hasn't been added as a contact) Any suggestions...troubl...

I setup up a call handler for our main line. Our Unity system is handling the setup. All our departments main lines had to be put in the unity system. However all the main lines i had put in the unity are now showing a blinking envelope and a red lig...

Hello, Anybody know how doing list of outbound dialing for MPX. I have in view the following - we start the conference and want that system call to 80 subscribers, so can we doing list and get it to MPX.Add to conference of 80 participants on one it ...

Hello, I have a Unity 5.0 that is voicemail only with the message store being offbox. I'm trying to figure out in what directory within the message store are the voicemail msgs stored and wouldn't it be .wave file. Thank you.

All,I have installed the OS from Cisco that comes with the MCS server. I want to get the OS all shored up before I begin the Fax Server (Captaris) install. I see that the OS is Win2003 with SP1. Can I update this server via the MS website or is it...

Hi, I have an issue with a Unity Server.customers exchange failed over this morning and ever since Unity has been unable to talk to Exchange.We connect to a virtual node as far as Exchange is concerned, Exchange is up and running but on a different p...

If I join Meeting place or webex conferencing using analog line, which combination key can I use to mute at my side? thanks

OK, so we have our Connection 7.0 system integrated with our LDAP server. Works great. I haven't had a chance to test this yet, but I suspect that because the alias is the key field (or is it), when I change the sAMAccountName in AD, what happens? W...

We are in the process of implementing Unity Connection and have integrated it with our LDAP (AD) enviroment. This is functioning fine...one of my questions is the Voicemail Password. Is there a way I can set a default value for all users imported? ...

Is there any way to create groups for the CUPC clients before a user logs into it. Is it even planned for a future release?My CUP version is 6.x and CUPC version is 1.4TIA