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built-in IVR for CUCM

kapydan88
Enthusiast
Enthusiast

Hello for everybody.

Is there a built-in IVR in CUCM 9.x or 10.x verion? 

As I know, a third-party solution is used for IVR - such as Asterisk or UCCX.

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Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

On that releases no, newer releases have one for things like conference now, but it's not something that allows you to create your own call flows or IVR options, it's there for just certain CUCM features.

If you want to route calls, capture data, etc. CUC can provide basic AA functions (play greetings, transfer calls, press 1 for x), anything more complicated than that, you need UCC or some other dedicated IVR / contact center.

 

HTH

java

if this helps, please rate

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3 Replies 3

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

On that releases no, newer releases have one for things like conference now, but it's not something that allows you to create your own call flows or IVR options, it's there for just certain CUCM features.

If you want to route calls, capture data, etc. CUC can provide basic AA functions (play greetings, transfer calls, press 1 for x), anything more complicated than that, you need UCC or some other dedicated IVR / contact center.

 

HTH

java

if this helps, please rate

Thank you for answer.

 

I discussed this question with one person today - he said that CUCM seems to have a built-in IVR, but in my practice I have not faced this. Usually uccx or asterisk are used for this purpose.

As Java wrote later versions of CM has a rudimentary IVR that is used for specific functionality, like conference now. But it does not have a generic IVR that is modifiable. For this you’d need to seek elsewhere, like CUC or CCX.



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