Hi all,Successfully installed Prime Assurance 12.1 ( last SU) and discovered CUCM cluster ( ver.11.5 )Under "user Defined" created a new group ( for instance , VIP Group ) and added some IP phone .I would like to get an alarm during this phone is dis...
I add an route group which contains two gateways。The distribution Algorithm was configured to "top-down". I busy out all the ports connected to the PSTN on the first gateway . But when I take an outbound call , the call was still routed...
Hello Guys. Do you know if in Cisco UCCX (not UCCE) or Unity connection, or Even in InformaCast i can configure email trigger to voice call? Explain :We search for solution that, when email arrived the uccx or the unity or the informacast will crea...
Hello and Merry Christmas.I am the manager of a Call Center of 10 agents running on a BE6000M (ESXi 5.5) hosting the following solutions.- Cisco CUCM 10.5.1- Cisco UCCX 10.6.1- Cisco MediasenseToday we want to migrate the CUCM and the UCCX to version...
When attempting to upload the .cop.sgn files for the 8845-8865 phones we get the vague "An unknown error occurred while accessing the upgrade file.". We've tried a number of different versions of the firmware and all get the same issue. This issue se...
Hi, we want to restor Publisher on new server and on DRS backup option there is UCM, CDR_CAR, IM_ANd_Presense and PLM.our goal is to restor Publisher on new server and later upgrade it to 12.5 , my question is it needed to backup PLM or not ? if not ...
I'm currently on Cisco Emergency Responder 11.5.2.20000-6. This version can not locate phones that we have via switchport if the switch platform is a C9300-48UN. However, the C9300-48UN is not listed in the compatibility matrices in the release notes...
Hello everyone, I have uploaded a new multi secure certificate for CUCM. since then my Unity is not working. Sip Trunk will no longer come up. Can someone help me how this could happen ? how can I start to troubleshoot ?Thanks
FAX not Working Between CUCM to VG2911 via SIP Trunk,incoming Call flow: PSTN--->SIP trunk CUBE4331--->CUCM--->SIP trunk VG2911--->FXS Port --->FAX machineoutgoing call flow :FXS port--->SIP trunk(Dial Peer on 2911)--->CUCM----SIP trunk to CUBE4331--...
When user dial to main number after hours calls are forwarded to a CTI route point and from there to callhandler on unity.Is there a way to keep the origin destination called number of the call, instead of caller id of the voice mail port on unity?Wh...
I am having issues with auto ans with speaker on cisco 7821 phone. I select this feature on the line, save it apply config but when I call this number, it doesn't turn the speaker ON!!! Call come through handset. Am I missing something else?UCM 11.5F...
I’m just asking in order to plan for the renewal, we have a cluster with 4 node CUCM and 2 IMP with System version: 12.5.1.13900-152 and the certificate will be expired by Dec 22th . my question is if I generate new CSR for now, does this will affect...
Hi everyone, I'm trying to find how to reject anonymous calls on a CUBE router. I can't wait to block it on CUCM, because there are some calls that route directly to UCCE (avoiding CUCM entirely). I've searched and found some discussions, but ne...
