03-05-2018 07:02 AM - edited 03-19-2019 01:11 PM
Hi,
We have a large group of users, we need to change their default voicemail password. I am trying to use the Bulk Administration Tool for this purpose. When trying to use the tool I receive this message at the top of the page " Reset of password is disabled because LDAP authentication is active". From what I have read this should be a option, am I missing sometime? The steps I follow are below, any assistance in the matter would be greatly appreciated. We are using LDAP authentication.
You can use a query to locate users and reset passwords and PINs to a default value.
Step 1 | Choose Bulk Administration > Users > Reset Password/PIN > Query.
The Find and List Users window displays. |
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Step 2 | To locate the users that you want to reset, define the query filter. | ||||
Step 3 | From the first Find User where drop-down list, choose one of the following criteria:
From the second Find User where drop-down list box, choose one of the following criteria: |
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Step 4 | Specify the appropriate search text, if applicable, and click Find.
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Step 5 | To further define your query, you can choose AND or OR to add multiple filters and repeat Step 3 and Step 4. | ||||
Step 6 | Click Find.
A list of discovered users displays by |
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Step 7 | Click Next. | ||||
Step 8 | Enter the values that you want to update for all the records that you defined in your query.
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Step 9 | In the Job Information area, enter the Job description. | ||||
Step 10 | Choose a method to change passwords or PINs. Do one of the following: | ||||
Step 11 | To create a job for resetting passwords or PINs, click Submit. | ||||
Step 12 | To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu. To schedule and/or activate this job, use the Job Scheduler option in the Bulk Administration main menu.
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03-07-2018 08:04 AM
Are you trying to update password or PIN? I'm guessing PIN. Password change is disabled when using LDAP, but you should be able to reset PIN.
Brandon
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