Business Attendant Console - 9.1

[Sivanesan Rathinam]

Hi - Is there any other application other than VNC, where i can use to take remote of Business Console Server.

As per the client ploicy VNC is reluctant not to install this because of the vulnerabilities.

Access to the Cisco Unified Attendant Console server is not supported at any time via Remote

Desktop (RDP), Terminal Services (TS) or any other session-based application. These applications

can cause TAPI/TSP and Wave Driver instability. Only local or VNC connection is supported. For

more information, see http://support.microsoft.com/kb/308405.

The Microsoft Windows Remote Access Connection Manager service can cause problems with the Cisco

Unified Attendant Console server and Cisco TSP; so you must disable it.

SIVANESAN R       

[Dennis Mink · Accepted solution]

What about console access  via vSphere Client?

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[William Bell]

minkdennis is spot on (+5 m.) if you are running the console in VMware. Otherwise, you would need to install VNC or use a KVMoIP.

For VNC, you can install the service and stop it. Set the service to manual (or disabled). When you need to console the host, you can start VNC remotely by using the "SC" command or launching services.msc and attaching to the server remotely. When you are done with VNC, shut it down again.

HTH

-Bill (http://ucguerrilla.com)

[Sivanesan Rathinam]

Dear All - Thanks for your response, As per the secuity policy they should not install VNC it doesn't matter whether they are using it or not.

Is there any other application apart from VNC..

SIVANESAN R

[William Bell · Accepted solution]

Sivanesan,

OK. Well, then the security policy must be focused on the communications to/from VNC. If that is the case, you can tunnel VNC traffic in an SSH tunnel. It has been a while since I played with that but I beleive I used a combination of Putty and VNC. Though, as I recall, I terminated the SSH session on an IOS device. So, the last "leg" of my communication between the router and the VNC host was unencrypted. That probably won't help you.

Again, if you are using a VM guest then leveraging vSphere console is a viable option.

If you aren't using VM guest and you can't/won't use VNC then you could use a KVMoIP. If you don't want to buy a KVM just for one host (I don't blame you) then I recommend looking at the Lantronics Spider options. It is a good tool to have in the old toolkit. When I was dealing with MCS servers and I needed to gain remote access to the console, I could ship a Spider to the facility and get access quickly.

You could use RDP and keep it shut down/disabled. Then enable when you need access. You just need to accept the fact that you wouldn't want to do that in the middle of the day. Not really ideal.

There are other remote desktop options but we are now in wintel land and I don't have any solid recommendations for you.

So, my recommendation, given the requirements you shared:

1. If VM, use vSphere

2. If not VM, use Lantronics Spider

HTH.

-Bill (http://ucguerrilla.com)

[Sivanesan Rathinam]

Dear William - Thanks for your detailed info.

SIVANESAN R

[Sivanesan Rathinam]

Dear Minkdennis - Thanks for your update.

SIVANESAN R