CAD calls not disconnecting

[putney_m]

I am working on a UCCX system where occasionally in the CAD software the calls the agent recently worked do not disappear. They usually have to exit the application and then when the go back in they are gone. Please see attached image to see what is happening. This is an intermittenent issue and seems to go away for several weeks if we uninstall and then reinstall the application.

UCCX Version: 8.5.1.11004-25

CUCM: 8.6.2.22900-9

Any help would be greatly appreciated.

Thanks,

Michael

[Leo Salcie Tejeda]

Hi Putney,

Is this happening with all agent?

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[putney_m]

Yes, this is happening to all users.

[Leo Salcie Tejeda]

Have you tried restarting the UCCX Engine?

Sometime some service get stuck or slow down because memory problem.

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[putney_m]

We ended up rebooting both of the UCCX servers in the cluster and it seemed to go away for a few days, but now it is back again.

Any other ideas?

Thanks,

Michael

[Leo Salcie Tejeda]

I would recommend you to open a case to Cisco TAC.

Regards

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