Call forwarding

[MárcioQuarta]

Hi ! 

In the company where I work sometimes the owner of an extension is not in the room, then there is a need for the call to roll to the other colleagues without creating a pilot hunt is it possible?

[Slavik Bialik · Accepted solution]

Hi,
You can configure "Remote Destination Profile", assign it the relevant line. Configure the mobile phone number of the owner in this Remote Destination and after how much rings you want it to dial the mobile phone. So what you're actually achieving here is that if he's not in the office, after X seconds, the call will ALSO ring in the mobile phone. If he's answering the mobile phone, he's extension will stop ringing. It is also nice when the owner of this mobile phone will dial someone in the company, they'll see his name and not his mobile phone in the calling ID.

Use this guide to learn how to do it:
https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/200447-Single-Number-Reach-Feature-for-Cisco-Un.html

[MárcioQuarta]

Thanks for the suggestion Mr. Slavik  I will use in another case, one more idea and then:

I call for extension A 1000 if occupied or absent, after a time for Extension B 1001 and also available for Extension C 1002 and so on between us we do not want to use Hunt pilot 100

Best regards

[Jaime Valencia]

Yeah, but you'd need to hard-code that behavior with CFB/CFNA, so even if you don't start by calling A, if you call B, and there is no answer, you'll be forwarded to C and so on.