Call Handlers

[martynch1]

I’m currently working for a company who are looking to reduce their DDI’s, instead of each person having their own DDI they will give out their departments number (hunt group) and then each person in the team will have their own non-DDI extension number.

They are using CUCM v12 and Unity connection v12

Would they require an IVR that will allow call handling for example, ‘Thanks for calling – if you know the extension you require please enter it now, or hold for the operator’

What are the options?

Thanks

Martyn

[Mike_Brezicky]

A call handler / Auto attendant would be the simplest solution. You could have the greeting allow for options to reach each department hunt group, and 0 or wait for the operator, while also allowing input to dial a direct extension in the same greeting.

[sudaggar]

You can also configure Hunt pilot for a particular DID in CUCM and create a line group having all non DID's members. Accordingly you can configure distribution algorithm within line group.

You can also use call queue option under hunt pilot option as well.

Regards

[Vaijanath Sonvane]

Hi,

As a part of the call handler, you can also do the directory handler which will allow customers to search users using their first and last name.