Call Manager License Issue

[aasaadsavola]

We Have Moved Hard Disk from Corrupted Server to New Server.

I don't found any license in prime License manager  BUT all the licenses have been shown in Call Manager .

also , It shows registration failed in Product instances  - I remove one of them ( Unity  )  and reinserted again  - -it gives me Demo License expiration in 90 days ..

How can we resolve this issue?

[Nithin Eluvathingal · Accepted solution]

Whats your CUCM versions ?

I don't found any license in prime License manager  BUT all the licenses have been shown in Call Manager .>>> if the version is 10 or 11, licenses are installed on PLM and not in call manger. 

PLM can be standalone or it can be a component  along with CUCM. in your case, make sure you are working  on the correct PLM instance where all license are installed. 

If you lost the license, you can contact Cisco Licensing TAC  from below Link. If you  provide license request file from PLM , or SO number or PAK., TAC will provide you the license. 

https://mycase.cloudapps.cisco.com/case

[aasaadsavola · Accepted solution]

Version is 11.0 

it shows : prime License manager working on demo mode

BUT . No Errors are shown on Cisco Call Manager admin page 

Yes I am sure working on Correct prime License manager -  

There is NO any single information about the license shown in PLM 

[Nithin Eluvathingal · Accepted solution]

Could you share the screenshot of CUCM License usage report page. And PLM license usage report.

[aasaadsavola · Accepted solution]

the issue is resolved - after Open Case with TAC to re-host license .