11-30-2011 07:04 AM - edited 03-19-2019 04:02 AM
Hi ,
I would like to completely understand the call processing in a duplex pair of ICM routers (say Router A and Router B) . How will the OPC know to which router the call has to be sent ? Please let me know.
Regards,
Deepak
Solved! Go to Solution.
12-01-2011 06:36 AM
Deepak,
To get better responses to your contact center related queries, always post them to Contact Center section here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions
This section is for queries on UC applications like Meeting Place & others etc.
BTW, did you read the UCCE SRND guide, it has detailed explaination about UCCE Architecture. The guide can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
Please rate helpful posts.
GP.
12-01-2011 06:36 AM
Deepak,
To get better responses to your contact center related queries, always post them to Contact Center section here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions
This section is for queries on UC applications like Meeting Place & others etc.
BTW, did you read the UCCE SRND guide, it has detailed explaination about UCCE Architecture. The guide can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
Please rate helpful posts.
GP.
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