Call processing in duplex pairs of Routers

[Deep46]

Hi ,

I would like to completely understand the call  processing in a duplex pair of  ICM routers (say Router A and Router B) .  How will the OPC know to which router the call has to be sent ?  Please  let me know.

Regards,

Deepak

[Gajanan Pande · Accepted solution]

Deepak,

To get better responses to your contact center related queries, always post them to Contact Center section here https://supportforums.cisco.com/community/netpro/collaboration-voice-video/contact-center?view=discussions

This section is for queries on UC applications like Meeting Place & others etc.

BTW, did you read the UCCE SRND guide, it has detailed explaination about UCCE Architecture. The guide can be found at http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf

Please rate helpful posts.

GP.