cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1204
Views
5
Helpful
5
Replies

Call recording notification at Unity connection - outside calls

Attila Horvath
Level 1
Level 1

Hi, 

We would like to build a relatively simple IVR based on Unity Connection.

The worker calls the CUC number , and make an outside user system transfer (authenticated with UserID and PIN ) to a mobile or PSTN number.

As we need to record all the calls, when the customer receive this call, we need to notify about fact of call recording.

 

Can we do it with Cisco Unity Connection, or need UCCX?

 

Thanks, 

Attila

5 Replies 5

 Recording applications like Imagicle can do the announcement natively.

 

What recording application are you use ?



Response Signature


Using Carin as call recording solution.

Attila

Jaime Valencia
Cisco Employee
Cisco Employee

CUC cannot do any authentication like you're asking, if you need people to call from the outside, be authenticated and then dial a phone number, then I'd suggest using MVA if you use CUCM.

HTH

java

if this helps, please rate

Hi, 

I do not need any authentication. People (repair man at power service company) will call outside to customer.

The worker (limited number) can be authenticated with CUC local user and PIN (user transfer).

So authentication is not an issue.

The issue is playing a message to a mobile user after connecting .

Replying to an old post to help others with similar requirement .

You can can checkout below 3rd party solution for this kind of requirements ( Play out Call Recording Warning / Announcements for both Inbound and outbound calls )
MARS Agent Greeting :
https://developer.cisco.com/ecosystem/cpp/solutions/181073/
https://www.youtube.com/watch?v=DBFV8m-IfjE
For more details you can write to info@parsec-tech.com

MARS Agent Greeting application for Cisco CUCM / UCCX / UCCE / PCCE can welcome the caller, identify the agent, and include other useful contextual information. Play out a call recording announcement. If the call is being recorded by any call recording application then the "Recording announcement"