This may be a bit of a newbie issue with Call studio but I am having trouble returning data from a call studio application back to ICM. I am running a simple application that records an audio file. I want to bring the auto-generated filename back to ICM so I can then map it to a global variable and use it in another script to play the file.
The audio is recording fine and I am using {Data.Element.Record_01.filename} in the CVP subdialog return element settigns to try and retieve this filename. I have tried adding it to Caller input setting and all of the External VXML variables but cannot retieve it in ICM. In ICM I am setting a peripheral variable to the value of user.microapp.caller_input. I have also tried setting it to FromExtVXML[0] but the variable is always empty so it looks like it is not being returned from teh call studio applciation.
I then tried it using a RequestICMLabel element. When I used this elemens I could see in the activity log that the variables were being populated with the filename but having read other posts I belive that the RequestICMLabel starts a new call so doesn't return this data to the same script so I am not sure how to access it.
I am running a CVP Comprehensive call flow model on UCCE 8.5
Any help would be appreciated.
Thanks
