Call transfer/forward from Unity Connection

[bkhanal1971]

My understanding was that we cannot transfer or forward calls from one Unity Connection cluster to another voice systems (could be another unity connection cluster or a PSTN number or anything outside the). Anyway, I have two unity connection clusters but a single UCM cluster. When I call the company main number that hits the system call handler and i am given the option to dial the extension i wanted to reach. from one unity connection cluster, i can of course dial any numbers within that cluster but also the numbers which are part of one of the remote CMEs. We have more CME sites but i cannot dial their extensions. Is there any way to check where is that setting in Unity connection (ver 8.6) that defines what extension is reachable from that cluster?

I have checked the option "Allow Transfers to Numbers Not Associated with Users or Call Handlers"

Any help would be highly appreciated.

Thanks,

[Jaime Valencia]

Check the restriction tables and also CSS from VM ports in CUCM

HTH

java

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[bkhanal1971]

Hi Java,

Checked the restriction tables in both clusters. Both of them block  calls to PSTN numbers that require access code of 9. So from the  restriction table point of view, all PSTN calls are blocked. CSS assigned to  the vm ports have pretty much all the access but since the restriction  table blocks PSTN calls, i thought we should be able to call remote CME  sites which are connected to our UCM cluster through sip trunks. So  again, from that particular unity cluster, while connected by calling  from my cell phone, i get the prompt to dial the extension, i dial the  extensions belonging to one CME site and it goes through. However I  cannot dial other CME sites. From another unity connectin cluster, i  cannot dial any CME sites at all. So wondering how i was able to connect  to that CME site? Is there DNA like thing to check the call flow path in Unity Connection?

Thanks,

[yahsiel2004]

Do you have the "*" checked on the CUC Clusters, that cannot dial the CME sites?

HTH

Regards,

Yosh

[bkhanal1971]

If you are talking about "*" (star) in the restriction table, that is not checked under blocked column. I assume that should allow any calls within and outside the cluster except for the patterns blocked by the restriction table.

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[bkhanal1971]

I think I found the issue. In the SCH of one Unity Conn cluster, I had checked "allow transfer to number not associated..." whereas the other Unity Conn cluster didn't have that option checked. Thats how I was able to transfer calls to the numbers belonging to remote CMEs. However, I was able to transfer to only those numbers that are in the UCM Users directory. If users' extensions are not present in the User's directory, the transfer wouldn't work. For the numbers belonging to remote CME, they had their entries in the UCM Users Directory.

Thanks everyone who provided their inputs.