Caller ID alerting name not updating

[maloyal]

Hello,

Have a Publisher/Subscriber CCM 6.1 and I've redeployed two 7971 phones and can't get their internal caller ID names to update correctly. I've changed the Alerting field in the Extension page and the old names are nowhere to be found in CCM. I even deleted and re-added the device (but not the number.)

I've done a hard reset on the phones.

I've never had an issue with this!

Thanks

[Rob Huffman]

Hi there,

Lets say the DN for the employee was 4444, go to the Route Plan Report

and search > Unassigned DN's. Find 4444 and delete it here as well. CLID info

can be stored here even though the phone/device was removed.

Also, look for any shared line appearances and make sure the changes have

been done there as well.

Cheers!

Rob

"What you don't have you don't need it now" 

- U2

[maloyal]

Thanks Rob, but the Route Plan Report had it the same and neither are in any Shared Lines.

Arrgh, frustrating.

[Rob Huffman]

Just to be sure...that was the unassigned DN portion of the route plan report??

Also, down towards the bottom of the DN config page did you change these?

Display (Internal Caller ID)	Display text for a line ap
ASCII Display (Internal Caller ID)

Cheers!

Rob

"What you don't have you don't need it now" 

- U2

[maloyal]

These exts didn't show up in a search for Unassigned DN. When I took that filter off, and searched the whole Route Plan the numbers were there.

And here is where i have set the internal caller id info a million times and reset/restart a million times

Thank you for your time on this

[Rob Huffman]

Hi there,

This may be a dumb question but were the names entered

at the top of the DN page as well?

Directory Number
Route Partition	< None > MRC LP 900 Toll PT MRC LP 911 PT MRC LP Calgary Local PT MRC LP Intl PT MRC LP Long Dist PT MRC LP On Campus PT MRC PT MRC Toll By Pass To Calgary  PT Multicall Line2  PT Multicall Line3  PT Multicall Line4  PT Robtesthotline Security Hotline Test Partition VMPilotNumberPT VMPilotPartition VMRestrictedPT WestmountPT
Description
Alerting Name
ASCII Alerting Name
Allow Control of Device  from CTI

Cheers!

Rob

"What you don't have you don't need it now" 

- U2

[maloyal]

Yessir

[maloyal]

Ok i rebooted both my Call Mgrs and from my IPC client both names are correct.../facepalm.

[Rob Huffman]

Hi there,

I agree/facepalm!!

This would certainly indicate a replication problem, so make sure to keep

an eye on things. But at least you got this working

Cheers!

Rob

"What you don't have you don't need it now" 

- U2

[maloyal]

Well i have changed another existing phone's Caller ID name and it updated just fine. This may have been an issue where i had a recent network change, with my time server being changed. So the Publisher i think wasn't getting time synced?

Not sure, but that's fixed and this appears to be replicating correctly now.