I'm having an issue with a call tree not going to voicemail. We are using Unity Connection 8.6 and Call Manager 8.6. The call tree is setup as follows:
1835 is called and goes directly to a system call handler
When option 4 is pressed, the caller is transfered to 6835
If NA on 6835, the caller is transfered to 1800.
If NA on 1800, the caller should be transfered to the voicemail greeting
What currently happens is the call will reach the final destination and get transfered to voicemail, but callers will get the "welcome to Cisco Unity Connection" greeting. If I call 1800 directly I get the correct greeting. At first it sounded like a CSS issue, but I checked and it looks correct to me. Any feedback is appreciated.