We have a customer that has an installation and they have had reports that external calls are being routed to a user that is not part of the Hunt List that the should be fielding the calls. The call displays the internal caller ID of a user that is in the Hunt List. The calling party states the calls was not transfered by an employee, ie the first person they speak to is the person @ the ext that is not part of the group. I understand that CFA on a hunt list member should not affect the call routing as it is ignored, but I have checked the CDR records and I can't find anything that would explain the issue. What would be the best CallManager trace to establish what is causing this issue?
