Unified Communications Infrastructure

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Currently i have a 2 7845 Cluster CUCM 7.1.5 with 1500 users and i upgrading to a new CUCM 8.6 on UCS, however as i am also changing phones and some other client realte issues i need to migrate each user at a time, in other wordsI remove User 1 DN 10...

A user was recently changed to a lower skillset so others would take queue calls before her.  However, she is stating that she is receiving calls even when they are ready.  They are all in multiple skills.  I checked her status and she is 5 while the...

delacruze by Level 1
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