can not change MOH

[Ahmed Tarek]

hi experts!

i tried to change current Hold Music but it not working, i follow below steps:

Step 1: Go to Media Resources > MOH Audio File Management.

upload file ( wav format ) - but first it show as file in use than i uploaded again as show Translation Complete

Step 2: Go to Media Resource > Music on Hold Audio Source

Step 3: Click the add new button

Step 4: Enter the Media Stream Number, MOH Audio Source Name, select the MOH Audio source file (this should be the file we just uploaded), Click the save button

Step 5: Go to Device > Phone

Step 6: Scroll down to User Hold MOH Audio Source and Network Hold MOH Audio Source and set them to your newly created MOH source.

Step 7: Go to Call routing > Directory Number

Step 8: Scroll down to the Directory Number settings section and change the User Hold MOH Audio Source and Network Hold MOH Audio Source to our new MOH

but it not working

[Ahmed Tarek]

Hi b.winter, Experts!
i found an article for MOH talked about enable (Enable Multi-cast Audio Sources on this MOH Server), also i need to add the following command in VGW:
ip pim sparse-dense-mode above command will add in ehternet 0/0
i just confused about above setting, can any one support ?

[Roger Kallberg]

This is not related. Do you even use multicast MOH?

[Ahmed Tarek]

no, but the article recommended set this features.

anyway, sometime when i put someone in hold he listen to ( please wait before i .... ) then listen to default MOH.

why he can`t listen directory to MOH directory?

[Roger Kallberg · Accepted solution]

It's not possible to say with the information you have given. There are tones of good information available for how to properly setup MOH and for how to troubleshoot it if there are problems. Advice you to look for these.

On the article, there are likely more to it than you are sharing, but go ahead and follow it even if you'd been told that it's not relevant.

[Roger Kallberg · Accepted solution]

This is a good place to start.

https://voiceonbits.com/2010/06/29/moh-issues-and-resolution/

[Ahmed Tarek]

do any one have update?