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Can't not connect to sandbox collaboration9.1

june.zhou
Beginner
Beginner

Dear Support

Our company Eceptionist has integrated with your Jabber solution. We need to demo this integration to our clients. I made a reservation in your sandbox collaboration9.1. I created several users (Agent.Yvonne, Agent.Call, Admin.Optum) through API (https://10.10.20.1:8443/axl). I can see these users in CUCM but I am not able to use these users to connect to the server or log in to https://10.10.20.1.  Would you please look into this issue for us?

 

Best Regards,

June

6 Replies 6

Deepak Mehta
Rising star
Rising star

You probably need to give standard end user, AXL API And CTI permissions in end user profile on CUCM for these user's.

Dear Deepak,

Thank you for your quick response ! How can I assign these permission to these users through API? It worked before without assigning these permissions. Is there a way to change the configuration setting in CUCM to assign these permissions to the users automatically?

Thanks !

June

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

The Sandbox labs are supported via DevNet, not CSC, you should try reaching them for assistance with this.

HTH

java

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