Cannot Delete Users From Unity Connection.

[Justin Hale]

Hi All,

i have recently setup a Unity Connection system

Version 8.5.1.10000-206

I now want to give administration access to my helpdesk team to manage MACD's. I have given them the in-built role of "User Administrator". They have no issues creating voicemail accounts, changing passwords etc... but they cannot delete user accounts, a message of "Not Authorised" is given. The only way I can get them to do this, is by assigning the "System Administrator" role, which i dont want to do.

any suggestions?

Cheers

[Tommer Catlin]

Are you using AXL with CUCM and Connection?  Because if you are, it has to be done by CUCM, not Unity

[Rob Huffman]

Hi Justin,

Just to add a note to the great info from my friend T-Cat, you may also be seeing this;

CSCtn59526 - CUC - Account with User Administrator role cannot delete users

Description

Symptom:

System displays " Not authorized "  error message when trying to delete an user account.

Conditions:

Observed with Unity Connection 8.5.1 and the account logged in has only user administrator role privilege

Workaround:

Assign system administrator role for the account  to allow the delete operation.

Details

1st Found-in:                          (1)

7.1

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Status:

Fixed

Last Modified:

Nov 24,2011

Known Affected Versions:

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Fixed-in:                          (22)

9.0(0.95010.1), 8.6(1.99989.1), 8.6(1.99986.1)

8.6(1.97011.2), 8.6(1.97011.1), 8.6(1.96000.51)

8.6(1.96000.1), 8.6(1.95190.40), 8.6(1.95040.1)

8.6(1.95020.58), 8.6(1.95020.1), 8.6(1.10001.1)

8.6(1.10000.43), 8.6(1.10000.1), 8.6(0.99981.2)

8.6(0.98000.53), 8.6(0.98000.18), 8.6(0.95180.9)

8.6(0.52), 8.5(1.12013.1), 8.5(1.12012.1), 8.5(1)ES29

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Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

3 - moderate

Customer Reported:                          (20)

Cheers!

Rob