Cant download the CDR files in either CSV or in PDF format

[RAJAMANI Nallakaruppan]

I have a CUCM 7.1.3 and where under the CAR tool, if I try to view the CDR file in either CSV or in PDF format I get the display in the screen itself as a text file and do not get a option to download it. This happens in both the cases when it is selected to either to CSV or PDF.

The last change done was the CUCM was upgraded from version 4.1 to version 7.1.3.32900-4.

Got any suggestions???

[William Bell]

I assume you are retrieving CDR records from the CDR Analysis tool. You may

want to check your browser settings to see how your browser handles CSV and

PDF file types. In my browser, I do not automatically open files. IOW, I am

asked if I want to download or open the CSV/PDF each time a choose to "View

Report".

Other considerations, you have the ability to "Send Report" as well. Which

means you will get the CSV/PDF as an attachment.

Note that you can export raw CDRs to files (CDR->Export CDR/CMR). In this

page you can export the files. When the export process is complete, you will

have a list of files that you can download (Rightclick->download).

HTH.

Regards,

Bill

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On 11/19/10 1:53 PM, "rnallaka"

[RAJAMANI Nallakaruppan]

I have checked my browser settings, I have also kept it to ask before download whther to open or save it. But still when i click on the View Report, I just get the Records as text on the screen and not able to save it either CSV or PDF format.