Unified Communications Infrastructure

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Hi,We using UCCEnterprise. Last day we faced the issue from customer. Issue is "One(same) call answered by two agent?"Please tell me what are the basic steps I need to follow to resolve this issue.Thanks and Regards,Gopigopit_swer@rediffmail.com

Hello all,In reviewing this document for a customer this coming weekend, I noticed what I think is an error in step 19.  Here is the link to the document - http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/using_exch2010/usingex2010withcu7x5x.ht...

I have a CUCM 7.1.3 and where under the CAR tool, if I try to view the CDR file in either CSV or in PDF format I get the display in the screen itself as a text file and do not get a option to download it. This happens in both the cases when it is sel...