CAR 10012 - Database Error

[Theofilos Tzachristas]

Hello all, 

CUCM CAR interface gives me the warning below:

And when I try to search for something, I am getting the error below 
(For example CDR --> Search --> Call Types)  

I checked the Serviceability page and all the Services are running normally. We also have a billing server (Tiger) and I can confirm that CUCM can send CDR information to that Server.   

[Publisher]

[Subscribers]

What is the best approach? Do I have to restart all those services, or the ones mentioned? And do I have to restart them on a specific order?

Thank you 

Theo

[will.alvord]

Are you getting the 2nd error message after clicking past the red text error message or after making a cdr search? Have you enabled CDR logging (call manager service parameter to enabled)?

[Theofilos Tzachristas]

I am getting the second message when I am trying to search for something.

CDR was working with no issues , but the last few days I was getting this error.

**Updated

It is temperamental. The last couple of ways it works with no issues, but I am getting the warning above:

Probably this is related with CUCM daily backups

Backup Schedule

[Theofilos Tzachristas · Accepted solution]

It was me being stupid. I was trying to connect to one of the Subscribers: https://cucm-sub/car 

In order to access CAR records you have to connect to the Publisher https://cucm-pub/car