CER 12.5 - Common Partition Full

[Quintin.Mayo]

Hi,

We're receiving RTMT alerts for the common partition being full on our CER device.  I'm unable to locate documentation for deleting the unwanted logs.  Can someone provide the procedures for this task, screenshot attached looks like multiple logs in the taos-log-a/b directories and a few others.  I'm thinking of the command below to delete the logs from the directories at once but not sure if these should be deleted? Any direction would be greatly appreciated.

file delete common/log/*.*

Thanks,

[Kaloyan]

Hello,

These are the two most prevalent bugs at the moment concerning the CER common partition utilization:

https://bst.cisco.com/bugsearch/bug/CSCvx45359

https://bst.cisco.com/bugsearch/bug/CSCuy39148 

You can verify what files consume the most disk space in the common partition with this CLI command - show diskusage common sort

[KhanalZ]

Hello,

Is it safe to delete the contents of /common/logs ? show diskusage common sort reveals the following in my system:

48625132 /common/log

Thanks

[Elliot Dierksen]

Yes, this sounds like bug CSCvx45359 to me as well. Here is exactly what I did to resolve this for a customer prior to an upgrade.

utils service stop Cisco Emergency Responder

utils service stop Cisco Phone Tracking Engine

file delete activelog er/logs/ptstacktrace.log

file delete activelog er/logs/stacktrace.log

utils service start Cisco Emergency Responder

utils service start Cisco Phone Tracking Engine