05-29-2018 12:59 AM - edited 03-19-2019 01:22 PM
Hi all,
I am trying to install CIPC 8.6.2 to a user's computer. I already tried the workaround of deleting the Communicator folder in the User folder and deleting the registry. I attached the error we get after opening CIPC and this is after a fresh install. I am not sure why it is happening.
05-29-2018 08:21 AM
What happens if you "Run as Administrator"? Also, what operating system and java version are you running?
Are there other instances of CIPC that are working and it is just this one that is not? If this is the first, can you try installing on a second PC to see what happens?
Also, if you are running a Windows machine you need to make sure there is a valid output device. So a laptop should be fine, but if it is a desktop make sure you have a headset plugged in before launching.
Try these out and let us know.
Maren
05-30-2018 12:07 AM
05-30-2018 04:48 AM
I'm glad the install finished. When you launched CIPC did you also launch with "Run as Administrator"?
05-30-2018 05:51 AM
05-30-2018 09:53 AM
Drat. I was hoping that was the fix. OK... Try this: Change the shortcut to have it run in Compatibility Mode with Windows XP SP3.
Another possibility would be to uninstall and reinstall the Microsoft Visual C++ Distributable software on the PC.
Is this the only PC on which this is happening? If so, my research suggests there is another application interfering with CIPC, but the options for figuring out which one aren't pretty.
05-30-2018 12:11 AM
05-29-2018 11:31 AM
Hi there
As Mahoney suggested, running as Administratior might resolve your issue. If not please try the below as well.
Hope this Helps
Cheers
Rath!
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05-30-2018 12:08 AM
12-17-2020 06:18 AM
Hi all;
personally I've faced exact issue, after having RTMT running problem in "Java"
so I did search and try to fix it by following instructions;
Which i believe it doesn't fix RTMT problem and cause what you already in,
because i tried many solutions and it didn't fix, until i delete the Java variables I did add manually.
so generally check on Java issues,
When that happens, the easiest solution that has been tested on Windows XP, Windows 7 and Windows 8 is:
That's it, your Java program should now be able to execute properly.
For those interested, Java -Xmx/s is the configuration parameter that control the amount of memory Java uses.
Hope it was helpful
Best Regards,
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