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CIPC cannot register to CME router with "Source File: CTLSEP000000001111.tlv; no such file" error!

Peng Xia
Level 1
Level 1

CME version: 

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(1)T1, RELEASE SOFTWARE (fc2)

 

Phone configuration

ephone  15
 mac-address 0000.0000.1111
 ephone-template 1
 type CIPC
 button  1:6

 

ephone-dn  6  dual-line
 number 4825
 pickup-group 1
 label 4825
 description xxx
 name xxxx
 call-forward busy 800
 call-forward noan 800 timeout 20

 

 

Debug TFTP events logs.

#
Jun  3 01:58:42 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:58:49 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:58:56 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 01:58:56 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 4, size 1279 for process 187
Jun  3 01:59:02 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 01:59:02 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 5, size 1279 for process 274
Jun  3 01:59:09 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:59:16 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:59:22 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:59:26 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 187
Jun  3 01:59:29 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:59:32 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 274
Jun  3 01:59:35 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 01:59:35 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 4, size 1279 for process 187
Jun  3 01:59:42 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 01:59:42 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 5, size 1279 for process 274
Jun  3 01:59:48 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 01:59:55 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:01 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:05 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 187
Jun  3 02:00:08 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:12 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 274
Jun  3 02:00:17 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:23 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:30 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:36 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:43 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:49 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:00:56 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:01:02 UTC: TFTP: Looking for CTLSEP000000001111.tlv
Jun  3 02:01:09 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 02:01:09 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 4, size 1279 for process 187
Jun  3 02:01:15 UTC: TFTP: Looking for SEP000000001111.cnf.xml
Jun  3 02:01:15 UTC: TFTP: Opened flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, fd 5, size 1279 for process 301
Jun  3 02:01:39 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 187
Jun  3 02:01:45 UTC: TFTP: Finished flash:/its/vrf1/XMLDefaultCIPC.cnf.xml, time 00:00:30 for process 301

 

Wireshark records:

as attached dd.png file.

 

CIPC client screen snapshot:

as attached cc.png file.

 

CIPC client Network Preference snapshot:

as attached ee.png file.

 

 

 

 

3 Replies 3

Rejohn Cuares
Level 4
Level 4

Could you please attach the CIPC's MAC setting page.

Please rate replies and mark question as "answered" if applicable.

Hello Rejohn,

 

I've posted the screen snapshot for the network preference page.

 

Thanks,

XP

Have you tried removing the prefix SEP?

 

Also, has this CIPC been registered to CUCM before?

Please rate replies and mark question as "answered" if applicable.