08-17-2011 07:21 AM - edited 03-19-2019 03:27 AM
My secuirty management guy came into the office today and asked if there was a way to get logs of the calls users make on their cisco ip phones. We are supposed to keep a record of any phone calls we make to parent company, and they would like a way to verifiy that people are doing what they are supposed to be doing when it comes to doing a phone log.
Is this possible? We are running the Cisco Callmanager 6.1 software.
08-17-2011 07:30 AM
Hi there,
Have you checked out CDR Analysis and Reporting (CAR), check the following link:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_1_1/car/carovrvw.html
Call detail records (CDRs) detail the called number, the number that placed the call, the date and time that the call was started, the time that it connected, and the time that it ended. Call management records (CMRs), or diagnostic records, detail the jitter, lost packets, the amount of data sent and received during the call, and latency. CDR data comprises CDRs and CMRs collectively. A single call can result in the generation of several CDRs and CMRs. Cisco Unified Communications Manager records information regarding each call in CDRs and CMRs. CDRs and CMRs, known collectively as CDR data, serve as the basic information source for CAR.
HTH,
Chris
08-23-2011 11:58 AM
Something like this?
And then you can make canned or automated reports on calls
To be delivered via email on a schedule basis
Sorry, third-party. Not free.
08-23-2011 11:53 PM
What third party software is this?
08-24-2011 04:15 AM
Yes exactly like that. What third party application are you using?
09-26-2011 12:51 PM
Hi - you can google: variphy. You can ask for a free software eval to trial.
09-26-2011 01:03 PM
Thanks!
09-26-2011 12:41 PM
Bump! I am curious on what software you are using!
08-24-2011 12:07 AM
There are lot of third party apps with such functionality. You can look at CDN search ...
10-09-2011 10:03 PM
I used Variphy at my previous company. Great tool to report on inbound, outbound call history, and 911. Highly recommended to everyone
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