Cisco Presence 8.5 - Jabber - IM Chat Logging?

[Kirill Klimakhin]

Hi everyone,

I am deploying Jabber for a healthcare provide and we require all chats to be logged.

Is there a way to log Jabber IM chats or is that communications client-to-client bypassing the server?

Thanks!

[Tommer Catlin · Accepted solution]

CUPS can do logging.

Enterprise Instant Messaging Compliancy and Archiving

If  IM compliancy and archiving is unmanaged, it is impossible to protect  against outside threats or to ensure efficient and appropriate use of  the capability. Sometimes it is necessary to store these IM records for  future recovery and analysis by regulatory authorities and also to  mitigate against the risks associated with information security  breaches. Cisco Unified Presence provides the ability to meet these  requirements in two ways (Figure 2):

• Provides for logging of IM records in a customer-managed and -provided PostgreSQL database

•  Delivers an interface to third-party IM and compliancy engines that  provide an interface to customer-provided eDiscovery solutions