Cisco Prime Collaboration Assurance

[Pedro Francezi]

Hello Guys,

I'm tryng to implement a Cisco Prime Collaboration Assurance on a costumer, but it does not create the phones inventory.

The UC Cluster nodes are already managed.

I've followed some Cisco Guides to set this up, and it is not working.

http://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/prime-collaboration/guide-c07-732215.html#_Toc394127247

http://docwiki.cisco.com/wiki/Setting_up_Devices_for_Prime_Collaboration_Assurance

http://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/collaboration/10-5/assurance/standard/guide/Cisco_Prime_Collaboration_Assurance_Guide_Standard_10_5.html

Please, how the PCA discover the Cisco IP Phones and endpoints?

I'm working with a Prime Collaboration Assurance 10.5 Advanced License. All the UC nodes are on 10.5 version.

Thanks in advance and best regards.

[Aman Soi]

Did u configure SNMP on CUCM and Gateway?

regds,

aman

[Pedro Francezi]

Hi Aman,

Yes, the PCA already shows info about CPU / Memory, temperature etc about both this, but it does not shows RTP traffic or E1 channel utilization and so.

Regards

Pedro Francezi

[Aman Soi]

Hi Pedro,

check the link if helps.

https://supportforums.cisco.com/document/12021121/monitoring-current-call-volume-gateway-using-cisco-prime-collaboration

regds,

aman

[Pedro Francezi]

Hi Aman,

Hope you are doing well.

So, there are some specific charts that I can't get info.

I've try to follow the article that you send me, but I was not able to solve the problem.

Attch to this are some prints that can help you to understand the case.

I can't see the PRI Channel utilization or Trunk Utilization and CAC, so.

Thanks for your help.

Pedro Francezi

[Aman Soi]

Hi Pedro,

I am fine.

thanks for the ratings.

What I could find that this could be again the bug but not sure since I  never came across this issue when worked on PCA 9.x?

Data sorting issue in Trunk Utilization & Location CAC bandwidth

CSCur69981

If TAC case is still opened, you can speak to him about this issue as well.

there is a similar discussion on E1 channel but could not be resolved.

https://supportforums.cisco.com/discussion/12297036/cpc-assurance-not-showing-e1-cas-channel-status

regds,

aman

[Aman Soi]

Hi Pedro,

Is your issue resolved?

regds,

aman

[Pedro Francezi]

Hello Aman,

So, I still working with TAC Support in this case.

The Engineer has told me that he will open an escalation to find the problem.

I let you know about the resolution as soon as possible, my friend.

Best Regards

Pedro Francezi

[Aman Soi]

this means there is something serious.

would wait for your reply.

regds,

aman

[Aman Soi]

Hi Pedro,

were u able to resolve the issue?

regds,

aman

[Pedro Francezi]

Hello Aman,

How are ya?

So, I still working with Cisco TAC on this case. Some charts do not show any info yet.

Best Regards

Pedro Francezi

[arthurblackmouth]

Hi Pedro

I had the same problem with the 10.5 version and we had to make a upgrade to 10.6 version, after that, we've been working without any problem.  

The solution was suggested by the TAC

Regards 

Arthur

[samuel.diaz]

Hello, I have the same problem with the charts, Is that the only way to solve the issue?

[Aman Soi]

Hi Pedro,

Is your issue resolved?

regds,

aman

[Pedro Francezi]

Hello Friends,

I've Upgrated to 10.6 version.

In truth the problem was not solved, but the case has been closed, because my costumer wants to finish the project.

Thanks a lot for your help guys.

Regards

Pedro Francezi

[Aman Soi]

Hi Pedro,

Once u  are through with the project, u can again invlove Cisco  TAC for the resolution.

regds,

aman