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Cisco Prime License Manager - such problem after reboot - product instance exists

After a server reboot the CUCM Publisher has an alert that states

The system has not synchronized successfully with Cisco Prime License Manager for 11 days. If successful synchronization does not occur within the next 49 days, you will no longer be able to provision users and devices.

When I log into Cisco Prime License Manager the following is displayed under instance of CUCM also for CUC

This product instance is already being managed by another Cisco Prime License Manager. Product Instances can only be managed by a single Cisco Prime License Manager.

There is no other Cisco Prime License Manager 

How can this be resolved?

Thanks

1 Accepted Solution

Accepted Solutions

Jaime Valencia
Cisco Employee
Cisco Employee

Have you tried deleting them and adding them again?

HTH

java

if this helps, please rate

View solution in original post

1 Reply 1

Jaime Valencia
Cisco Employee
Cisco Employee

Have you tried deleting them and adding them again?

HTH

java

if this helps, please rate