Cisco Unified Call Manager: 5.1.3.- authentic failure on CUSM 2.0.1

[Leonardo Roberto]

Hi all,

I have installed a Cisco Unified Service Monitor application running on a Win 2003 S.Edition.

We are triyng to load Unified Call Managers under Configuration->Unified Communications Manager Credentials.

We have Cisco Call Manager application with System version: 5.1.3.1000-12, running on a linux Server.

Despite authentication is fine when we access through http://<ip_addr>/ccmadmin (and https too), it seems we got an invalid credential through service monitor, i.e we have this error:

Credential Type: HTTP/S

Current Status: Failure

IP Address: 10.28.144.12

Last Contact Time: Mon 03-Dec-2007 14:21:46 CET

Last Success Time: --

Information: Machine could not be reached or invalid credentials

Please find attached CCMInfo.HttpsCredentialLog.log.

P.S It seems CUSM 2.0.1 using a SOAP Connection with the CCCM.

Do u know if this requires some specific ports beyond the 8080 (http), and HTTPs ?

Tks a lot.

[hadbou · Accepted solution]

Try this BUGID - CSCsg21395

[littledavewhite]

Hi

I believe i might have the same issue, having trouble troublshooting, what log files did you look into, are they on the callmanager ?

What have you done to rectify.

any help would be good.

dave white

ccie #13955

[Leonardo Roberto]

the solution is:

enable SOAP and AXL services on CCM!

Leonardo

[littledavewhite]

nice one it worked straight away.