Cisco Unity connection 14

[JonesR]

Hello,

We have an installation of CUC14 SU3 and we are getting the following error message when staff login for this one account.

The maximum session limit for “User account name” has been reached. Logout one of the active sessions or contact Administrator. 

All access to these voicemails are via the web site.

Is there a way to close or terminate these connections? I have tried using the session termination options within the OS but this does not detect that this account is logged in.

Are there any CLI commands I can use to close connections for this user?

Many thanks,

R Jones

[Marco Rojas Abarca]

Dear JonesR,

I did some research on the error you are referring to, there were some changes made starting with CUC 15SU1 which address your concern. So, upgrading to 15SU1 is one way to go.
The other thing you can try is to restart Cisco Tomcat Service, from what I read that is the only workaround available for the current version you are running.

Hope this information helps,
Sincerely,
Marco R.

[JonesRD]

Good afternoon Marco,

Thank you for taking the time to update me on this matter, we are planning an upgrade to 15 in the coming months, however this will require a data import process due to the file system type.

Thank you, 

[Maren Mahoney]

The default session idle timer in CUC is 20 minutes. If your user waits that long are they able to log in? If your user waits that long and still cannot log in, I agree that restarting Cisco Tomcat service via the CLI to clear the sessions. AFAIK there is no way to clear sessions for a single user. 

Maren