About JonesRD

JonesRD · 08-06-2025

UCCX 12.5 SU2Good afternoon all,Does anyone know if the custom reason codes need to start from a specific number, finesse administration? We have a selection of custom reason codes, however when looking in reporting I cannot see one of the reason cod...

JonesRD · 07-28-2025

Good afternoon everyone,We have recently deployed a Cisco Room Bar Pro with a Ceiling Microphone Pro. The Room Bar Pro is configured for Teams Room, but the WebEx Admin Center is indicating that the setup wizard for the Ceiling Microphone Pro has not...

JonesRD · 06-06-2025

Good Day all,I am putting together a upgrade design for our phone system. Reaching 15 after years of upgrades on exiting hosts from 10.5 and likely before.I can see pre-upgrade checks cop files for CUCM IMP and Unity but cannot see one for 15, is the...

JonesRD · 06-05-2025

Good day to you all, it seems we are seeing issues when our team are trying to save out reports which we have over come by editing the save file name.Has any one else experienced the issue that when saving a report from Edge 137.0.3296.62 or Chrome ...

JonesRD · 05-12-2025

Good Morning,With the new release within Jabber 15.1 within setting Video, we have a video blur option:However we have noticed that on first start of Jabber video blur is not applied automatically . If I open settings, jabber remembers it is ticked a...

JonesRD · 08-08-2025

Good Morning Bill,I do not think I am, I had seen that post, but discredited it due to age and version it was linked too, plus that was back in the exe days of the product where we are now all web based. For example, we have Lunch as a custom reason ...

JonesRD · 08-07-2025

Afternoon Bill.King1,Yes we are using the Agent Not Ready Reason Code Summary Report, which is standard report. We are investigating this as ICT however our staff do not have access to run SQL against the infomix DB nor do we have access to the ODBC ...

JonesRD · 07-31-2025

Good afternoon All, Thank you for all the input we have been able to run the wizard now.Unlocked the admin settings via webex admin portal.More on the main screen of the Tablet (teams mode) device settings and Microphone and setup.All working very we...

JonesRD · 07-31-2025

Good afternoon Marco,Thank you for taking the time to update me on this matter, we are planning an upgrade to 15 in the coming months, however this will require a data import process due to the file system type.Thank you,

JonesRD · 07-29-2025

Thank you both, I am going back to site Thursday and will look over this and if needed take some pictures. Its possible i might need to enable some menus on the Room Bar Pro config to see these menus again..

Member Since	‎07-14-2023 01:36 AM
Date Last Visited	‎09-26-2025 10:38 AM
Posts	19
Total Helpful Votes Received	1

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UCCX Reason Codes - Custom

Ceiling Microphone Pro how to access wizard when in Teams mode

UCCX15 Pre upgrade cop file

Edge issue with CUCI reports file name

Jabber 15.1 Blur - Fails to start

Re: UCCX Reason Codes - Custom

Re: UCCX Reason Codes - Custom

Re: Ceiling Microphone Pro how to access wizard when in Teams mode

Re: Cisco Unity connection 14

Re: Ceiling Microphone Pro how to access wizard when in Teams mode