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Good afternoon,Contact Centre UCCX issue.Staff member A was part of Team A team as a supervisor and have the roles needed. However, they have now moved to a new team (B) and is now only an agent, supervisor role removed within UCCX.However, staff mem...
UCCX 12.5 SU2Good afternoon all,Does anyone know if the custom reason codes need to start from a specific number, finesse administration? We have a selection of custom reason codes, however when looking in reporting I cannot see one of the reason cod...
Good afternoon everyone,We have recently deployed a Cisco Room Bar Pro with a Ceiling Microphone Pro. The Room Bar Pro is configured for Teams Room, but the WebEx Admin Center is indicating that the setup wizard for the Ceiling Microphone Pro has not...
Good Day all,I am putting together a upgrade design for our phone system. Reaching 15 after years of upgrades on exiting hosts from 10.5 and likely before.I can see pre-upgrade checks cop files for CUCM IMP and Unity but cannot see one for 15, is the...
Good day to you all, it seems we are seeing issues when our team are trying to save out reports which we have over come by editing the save file name.Has any one else experienced the issue that when saving a report from Edge 137.0.3296.62 or Chrome ...
Thanks Roger, I will have to ask my cyber team if they can approve the use of Zulu JVM. Just to confirm is the other options setting:"-Dos.name=Windows 7"or-Dos.name=Windows 7Many thanks
I personally in the business cannot open a TAC as I do not have the contract numbers, however if we are thinking it's a DB issue with sync. We could stop replication on Pub and Sub, then restart the dereplication to see if that corrects the error in ...
Hello Elliot,Looking in RMCM > Teams > Team A - user A has been removed as a supervisor. In Tools > User Management > Supervisor Capability View > User A is not listed. In User Configuration - under user A for Capabilities Only Agent is selected.Howe...
Good Morning Bill,I do not think I am, I had seen that post, but discredited it due to age and version it was linked too, plus that was back in the exe days of the product where we are now all web based. For example, we have Lunch as a custom reason ...
Afternoon Bill.King1,Yes we are using the Agent Not Ready Reason Code Summary Report, which is standard report. We are investigating this as ICT however our staff do not have access to run SQL against the infomix DB nor do we have access to the ODBC ...
