Cisco Unity Connection - Disabled selected greeting options

[J_Vansen_S]

Is there a way to disable the options in the voice mail access prompt?

When users access mailbox, Greetings = “To play voice msg press 1, play email press 2, fax press 3, receipt 4, help 0”

I do not have email and fax, receipt, help services.

How do I disable the voice prompt to only play “voice msg press 1” and disregard the rest

Id like to have this done globally; template?

[Deepak Rawat]

Go to CUC >> User Tempates >> voicemailusertemplate >> Edit >> Playback Message Settings and then uncheck the options that you do not need under For New Messages, Play. After this, the new users that you will import or create using this template should take the changes.

For the existing users, you might need to go to the individual user >> Edit >> Playback Message Settings and then need to do it

Regards

Deepak

[Rob Huffman]

Hi there,

Just to add a note to the great tips from Deepak (+5), as you both noted these changes will only apply to newly created users as template changes are not retroactive. So you may want to use Bulk edit to change all the existing users;

Here's a clip;

To Edit User Account Information in Bulk Edit Mode (some editing from original)

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Step 1 In Cisco Unity Connection Administration, on the Search Users page, check the applicable user check boxes, and select Bulk Edit.

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If the user accounts that you want to edit in bulk do not all appear on  one Search page, check all applicable check boxes on the first page,  then go to the next page and check all applicable check boxes, and so  on, until you have selected all applicable users. Then select Bulk Edit.

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Step 2 On the Edit Conversation>Flex Stack page, change settings as applicable.

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Note The  Status message at the top of the Edit Conversation page tells you how  many user accounts are being edited. Also note that the page is  populated only with the fields that you are allowed to edit in bulk  mode, and that the fields available for edit also depend on whether all  of the user accounts reside on the local server.

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Step 3 If applicable, set the Bulk Edit Task Scheduling Fields to schedule the Bulk Edit operation for a later date and/or time.

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Step 4 Select Submit.

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Step 5 If  applicable, continue to change settings for these user accounts on the  related pages available from the Edit menu. As you make changes on each  page, select Submit before going on to the next page to make additional changes.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac090.html#wp1049545

Try a couple of test users first to come up with the exact plan.

Cheers!

Rob