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Cisco Unity Connection error with Office 365

Fred Rawlings
Beginner
Beginner

I'm in the process of trying to integrate our CUC with Office365, when I setup my user account and tried testing, I received a 503 error, I've included a screenshot. Wondering has anyone encountered this as well, and also suggestions on how I can resolve this issue. We're running CUC 8.6.2ES44.22900-44

3 Replies 3

Terry Cheema
Advocate
Advocate

Hi Fred,

This appears to be a known issue due to MS returning an ipv6 address. You may need to apply a patch (patched upgrade) to your unity connection to resolve this issue. See user jafetters's comment

"I upgraded to 8.6.2ES84.24091-84 and it resolved the issue.  We have been using Single Inbox with O365 with no issues since"

Thread: https://supportforums.cisco.com/discussion/11901446/cuc-upgrade-862es4422900-44-86224092-1-failing

Hope that helps.

-Terry

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Thanks Terry...I'll try the patch upgrade like jafetter suggested, hopefully that will work, because I know we're not upgrading to CUC 9 anytime soon.. :) 

Anirudh Mavilakandy