Cisco Unity Error "Access to the requested resource has been denied. The attempted action was a violation of security protocols and will not be allowed. Please try another action."

[GalvaM011]

I received this error message when I attempt to change the account password for my Office 365 account user under the Unified Messaging Services in Cisco Unity.

Anyone seen this before or having any help on fixing it? I'm able to save the old password, but not the new password....

[oakwood.it]

(I might be answering the wrong problem but this question came up on a search for my problem. I'm leaving this here in case someone else stumbles on it.)

The problem seems to be the format of the CSV file you're trying to use. I found I couldn't edit the file using Microsoft Excel because it stored the CSV using DOS UTF-8 and not UNIX ANSI that the bulk administration tool exported.

I used the current Windows Notepad to edit the file, which can save UNIX ANSI. You can use Notepad++, TextPad, or similar tools on Windows to make sure the bulk admin tool can read the edited CSV.